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Forum Post: Sage PFW Support phones closed September 4th starting at 12:45pm EST

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Sage PFW Support phone lines will be closed on Thursday, September 4th, 2014 from approximately 12:45pm to 4:00pm EST for a Company meeting.

Forum Post: Errors installing PFW 5.9 client

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Error during client install: Internal Error 2753. alchemexpolicy.exe.90F918D7_ACB2_4268_A2AE_7F10A0B2488E

Forum Post: RE: Errors installing PFW 5.9 client

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I resolved the install error by uninstalling the client and PFW, deleting the Platinum and PFW folders and deleting the C:\Program Files (x86)\Common Files\BIGenerator folder. Now the client installed without error.

Forum Post: Runtime error 429

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opening a company in PFW gives this error: Run-time error '429': ActiveX component can't create object. I saw a post about checking MDAC - this is Windows 2012 and MDAC is locked down.

Forum Post: RE: Runtime error 429

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Now get Run-time error '449': Argument not optional.

Forum Post: RE: Errors installing PFW 5.9 client

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This message will appear if Sage Intelligence has been previously installed. In the future you can delete the alchemexpolicy.exe file from C:\Program Files (x86)\Common Files\BIGenerator folder prior to installing the PFW client.

Forum Post: RE: Runtime error 429

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The following should resolve this error if you are running on Sage PFW v5.9 and Windows 7: Windows 7 workstation and Server 2008: 1. Click Start in Windows 7. 2. Type "cmd" in the search box. 3. Right click on the cmd.exe program in the search results and choose "Run as Administrator". 4. Change to this folder by typing: cd c:\Windows\Microsoft.NET\Framework\v2.0.50727\ 5. Hit ENTER 6. Type: "Regasm.exe c:\pfw\SMUSECUR.dll" (without quotes) (If you have installed Sage Payments Module SDK and Sage Exchange Desktop, register PFWAES.dll.) 7. Type: "RegAsm.exe c:\pfw\PFWAES.dll" (without quotes).

Forum Post: RE: Runtime error 429

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Thanks, that fixed it on Windows Server 2012 as well.

Forum Post: How to export to excel the Data using ODBC | Sage PFW

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I'm looking for a way to export the data to a excel file. using ODBC.

Forum Post: RE: How to export to excel the Data using ODBC | Sage PFW

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All the raw data is stored in the Pervasive Control Center under the PFW_Company folder. You can export the data from Pervasive either into Excel or some customers have also used Access. The table file layouts are stored in the Platinum PFWRes Master Coretr.pdf.

Forum Post: FRx reports conversion to Sage Intelligence

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I read somewhere that there is a conversion utility for FRX reports. Where can I get this utility?

Forum Post: Support closed on Friday October, 24th for 3 hours

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Sage PFW support will be closed, Friday October 24th from 10:30 to 1:30 PDT for a company meeting

Forum Post: RE: FRx reports conversion to Sage Intelligence

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We do not have a conversion utility for FRx to the PFW Intelligence reporting.

Forum Post: Error Code 53 when run the AP Print and Distribution to GL

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Hi. some of my user report error 53 when runing the Print and Post Distribution to GL .  the error is: Error Code 53 Program APPDstGL Error Description File not Found we check in the GL Module and all the transaction was posted so any idea what is this error please. and how we can fix .  

Forum Post: RE: Error Code 53 when run the AP Print and Distribution to GL

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I would check for missing APPDSTGL.exe in the Platinum directory. We have seen in the past that a process runs successfully, then the next time you run it, it hangs.  This is due to AV removing the .exe from the Platinum directory.  The way to restore missing .exe files is to reinstall the AP module.  

Forum Post: RE: Error Code 53 when run the AP Print and Distribution to GL

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Thanks I check the directory of Platinum and the file is ther. I also have three company more and only in one I have the issue, now the end user is working in windows 7 and I have the vesion 5.6

Forum Post: RE: Error Code 53 when run the AP Print and Distribution to GL

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Have you tried running a queue repair?

Forum Post: Activation Code for Pervasive 10.3

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I have a Legacy PFW system running on a Windows Server 2003 system that is being retired. The accounting department still access  PFW for historic information. I need to reinstall Pervasive and PFW on a new server that is replacing the retired server.  I've installed pervasive but it is asking me for an activation code. When i go to the sage portal activation codes are no longer displayed.  How do i get an activation code for PERVASIVE 10.3?

Forum Post: RE: Activation Code for Pervasive 10.3

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Hi Nancy, is there any way you can check your records or previous support cases to see if the key was saved when it was originally generated?

Forum Post: RE: Activation Code for Pervasive 10.3

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I do not have any record of the key.  
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